Exchange & Refund Policy

RETURN & EXCHANGE POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for following reason, you may return it to us for a refund or an exchange. Please see below for more information on our return & exchange policy.

EXCHANGE POLICY

To start an exchange, kindly reach out to our customer service team using the provided contact information, and they will assist you with the necessary steps.

The item you wish to exchange for be unavailable, we might propose alternative products. Feel free to discuss available options with our customer service representatives.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

RETURNS

All returns must be postmarked within seven (3-5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

RETURN PROCESS

To return an item, please email customer service at infoleons.pk@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7-10) days from the receipt of your item to process your return or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+92 316 2907819

infoleons.pk@gmail.com